Gold Standard for Clothing - Soutee 🧵✨ is LIVE

RETURN & EXCHANGE POLICY

Customers can Return/Exchange their order within 15 days of the order being delivered. we do not have pickup facility available at your pin code unfortunately, then you will have to self-ship the products back to us.

All Returns/Exchanges must be in unused condition with all original tags and packaging intact. If not, the return/replacement will not be valid.

If any product did not fit you well and you need replacement for the same, kindly contact our team at +91 96053 84068. We will be happy to provide you with a new product of the required size (T&C Apply).

All refunds will be initiated directly to your respective payment mode.

Online refund of shipping is not applicable.

Exchange/Refund policy is not applicable for products with more than 30% discount.

International orders are not eligible for return/exchange unless an incorrect product has been delivered.

Defective products need not be sent back to us unless confirmed by the Customer Care team. If you have received a defective product, send us few images of the same and our team will get back immediately.

If defective or incorrect products were delivered, we will bear the full charges for delivering the new product to you.

You are requested to pack the items securely to prevent any loss or damage during transit. we recommend you to do it through a reliable local courier service.

The new replacement product for any return/exchange will be shipped only once the previous product reaches us and the Quality Check is passed on the same. If the product fails the Quality Check and seems to be used or untidy, then we will not be able to provide a new exchange/refund.

Please note that there will be a single exchange or return pickup per order. If your order arrives in multiple packages, kindly apply for an exchange or return only after you have received all items.

Kindly send us back the product to our Office Address at:
SOUTEE, Harikrishnan M, Jaithra, Padanilam, Umayanalloor PO, 691589, Kollam – 9605384068

Shipping charges for sending the product back to our office will not be refundable from our side.

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